Kundenservice

Telefon: +45 71 997 996

Telefonische Erreichbarkeit:

Montag – Freitag 08.00 – 18.00

Samstag 09:00 – 16:00

Sonntag 10:00 – 16:00

Erreichbarkeit kurz vor und nach Weihnachten:

Den 23/12: 08.00 – 14.00

Den 24-26/12: geschlossen

Schreiben Sie uns:

customerservice@treemy.com

Beim Treemys Kundenservice sind wir immer bemüht Ihre Anfrage binnen 2 Stunden zu beantworten.

Wir freuen uns von Ihnen zu hören.

Wenn Sie bei Treemy bestellen

The last order date is 21/12, to ensure delivery on 23/12.
There is a delivery time of 3-4 working days. You will receive a track-and-trace number on the shipping day of your order, which you can follow the process.
This is because we do not want to compromise on quality and the durability of the Christmas tree. Many species have an extremely short lifetime, including spruce.
You need to send a picture of the damage and your order number in an email to customerservice@treemy.com. If it is a transport damage we send a new Christmas tree for you.