Customer service

Telephone: +45 71 997 996

Opening hours:
Monday – Friday: 08.00 – 18.00
Saturday: 09.00 – 16.00
Sunday: 10.00 – 16.00
Special opening hours:
23/12: 09.00 – 12.00
24/12: closed.

Email us at:

At Treemy customer support we aim to answer your query within 2 hours.

We look forward to hearing from you!

When you buy from treemy

The last order date is 21/12, to ensure delivery on 23/12.
There is a delivery time of 3-4 working days. You will receive a track-and-trace number on the shipping day of your order, which you can follow the process.
This is because we do not want to compromise on quality and the durability of the Christmas tree. Many species have an extremely short lifetime, including spruce.
You need to send a picture of the damage and your order number in an email to If it is a transport damage we send a new Christmas tree for you.